Review and understand support manuals to assist clients effectively.
Research and document business-related information.
Handle client service requests and ensure timely resolution.
Troubleshoot and resolve complex client issues through research, escalation, and structured follow-ups.
Ensure a positive client experience and retention through explicit communication and high-quality service.
Maintain accurate records and reports using MS Office tools.
Skills Required:
Robust verbal and written communication skills in English.
Proficiency in MS Office (Excel, Word, PowerPoint) and data management.
Tech-savvy with the ability to adapt to digital tools and platforms.
Active listening, problem-solving, and analytical skills.
Valuable interpersonal skills and ability to handle pressure.
Detail-oriented with a structured and organized approach.
📌 Back Office Executive Indore
🏢 NLiven Technologies
📍 Indore
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