About the Role
We are looking for a motivated Apprentice – Sales GTM to support customer-facing
activities for Pearson’s digital products. The role will act as a liaison
between institutes and the sales team, helping ensure smooth communication,
timely report sharing, professional query handling, and effective coordination
for customer success. This role is ideal for a fresher or early-career
skilled who is eager to learn sales operations, customer relationship
management, and digital product support in the higher education space.

Key Responsibilities
Act as a liaison between institutes, faculty, students, and the internal
sales team for digital product-related coordination.
Serve as an account relationship executive for assigned institutes and
support day-to-day customer engagement activities.
Generate, maintain, and share usage reports, activation reports, progress
updates, and other customer-facing reports using Microsoft Excel.
Understand customer queries with empathy, respond professionally, and ensure
timely follow-up until closure.




Handle customer base by resolving basic issues and routing technical or
product-related complaints to the appropriate customer support teams.
Coordinate with sales, customer support, product, and operations teams to
ensure smooth implementation and ongoing usage of digital products.
Track customer requests, pending actions, escalations, and closures in a
structured and timely manner.
Support onboarding, activation, and communication activities for institutes,
faculty, and learners as required.
Maintain a high level of professionalism, accuracy, and responsiveness in all
customer interactions.

Desirable Skills and Attributes
Valuable working knowledge of Microsoft Excel, including report preparation, data
tracking, basic formulas, sorting, filtering, and formatting.
Robust verbal and written communication skills with the ability to interact
confidently with customers and internal teams.
Customer-first mi

📌 Apprentice, Sales Bengaluru (India)
🏢 Pearson
📍 India