Job Description
Lead Project Manager – CCaaS Transformation / Genesys Migration
nWe are looking for an experienced Lead Project Manager with 4–5+ years of project/programme leadership experience to drive complex Transformation and CCaaS migration initiatives in a large global organization.
nKey Responsibilities
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Lead end-to-end CCaaS Transformation and Genesys migration projects.n
Manage project planning, timelines, resources, dependencies, risks and issues.n
Drive cutover, migration, implementation and hypercare activities.n
Coordinate with multiple cross-functional and geographically distributed teams.n
Manage stakeholders, governance, reporting and senior management communication.n
Ensure successful delivery within agreed scope, timelines and quality.n
Drive transformation initiatives within a structured programme/project workplace.n

nMust-Have Skills
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4–5+ years of experience as a Project Manager / Project Lead.n
Strong Transformation Project Management experience.n
Hands-on CCaaS migration experience.n
Mandatory Genesys Migration experience.n
Experience in resource planning, risk mitigation, cutover and hypercare.n
Experience working in large global/enterprise organizations.n
Robust stakeholder and cross-functional team management skills.n
Positive understanding of the Contact Centre domain.n

nGood to Have
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Genesys Cloud experience.n
Chatbot / Voicebot exposure.n
NLU, LLM / GenAI knowledge.n
Experience with RM Chat / WhatsApp.n
Customer Interaction (C&I;) domain experience.n

nLocation: Mumbai/Pune/Hyderabad/Bangalore/Delhi
nExperience: 4–5+ Years
nRole: Lead Project Manager – CCaaS Transformation

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