Job DescriptionVivek Krishnan Photography is one of India's leading luxury wedding photography brands, known for its authentic storytelling and timeless imagery. With a decade of experience capturing weddings across India and abroad, our team believes in one thing — making couples relive their day, exactly as it was felt.
nWe're now looking for a dynamic, organised, and warm skilled to lead our Client Experience function — someone who can build trust, manage relationships, and ensure every couple feels taken care of from the first enquiry to final delivery, while also building new revenue channels beyond weddings.
nRole Overview
nThis person will handle shoot coordination, and post-wedding communication — ensuring a seamless, premium experience at every touchpoint.
nKey Responsibilities
n1. Client Servicing & Communication
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Create and manage client WhatsApp groups post-booking.n
Coordinate with the internal team (photographers, cinematographers, editors, finance) for each project.n
Share timely updates on shoot details, delivery timelines,
and milestones.n
Handle client feedback, testimonials, and post-delivery closure gracefully.n
Track project progress end-to-end to ensure no client feels "unattended."n
n2. Operations & Reporting
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Coordinate with the finance team for advance and balance payments.n
Maintain clear records of client contracts, payments, and deliverable stages.n
Share weekly reports with the management on:n
Active clients and current project stagesn
Pending payments and deliveriesn
Client satisfaction and testimonialsn
nIdeal Candidate
nWe're looking for someone who blends warmth and discipline — someone who can sell with empathy and manage clients with structure, while being hungry to open new doors and build recent business lines.
nSkills & Attributes
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Excellent communication — fluent in English and Kannadan
Solid interpersonal skills and emotional intelligencen
Comfortable