Job Description

Lead Project Manager – CCaaS Transformation / Genesys Migration

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We are looking for an experienced Lead Project Manager with 4–5+ years of project/programme leadership experience to drive complex Transformation and CCaaS migration initiatives in a large global organization.

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Key Responsibilities

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Lead end-to-end CCaaS Transformation and Genesys migration projects.
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Manage project planning, timelines, resources, dependencies, risks and issues.
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Drive cutover, migration, implementation and hypercare activities.
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Coordinate with multiple cross-functional and geographically distributed teams.
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Manage stakeholders, governance, reporting and senior management communication.
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Ensure successful delivery within agreed scope, timelines and quality.
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Drive transformation initiatives within a structured programme/project environment.
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Must-Have Skills

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4–5+ years of experience as a Project Manager / Project Lead.




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Robust Transformation Project Management experience.
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Hands-on CCaaS migration experience.
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Mandatory Genesys Migration experience.
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Experience in resource planning, risk mitigation, cutover and hypercare.
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Experience working in large global/enterprise organizations.
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Solid stakeholder and cross-functional team management skills.
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Good understanding of the Contact Centre domain.
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Positive to Have

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Genesys Cloud experience.
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Chatbot / Voicebot exposure.
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NLU, LLM / GenAI knowledge.
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Experience with RM Chat / WhatsApp.
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Customer Interaction (C&I;) domain experience.
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Location: Mumbai/Pune/Hyderabad/Bangalore/Delhi

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Experience: 4–5+ Years

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Role: Lead Project Manager – CCaaS Transformation

📌 Lead Project Manager Bengaluru Urban (India)
🏢 Terra Technology Circle Consulting Private
📍 India