We are looking for a motivated and technically skilled Desktop Support Engineer to join our IT team in Mumbai. The ideal candidate should have 1.6years of experience in desktop support and IT troubleshooting, with positive communication skills and a customer-oriented approach.
Key Responsibilities:
Provide first-level technical support to end-users for hardware, software, and networking issues
Troubleshoot desktop, laptop, and printer-related problems
Install, configure, and maintain operating systems and applications
Support and troubleshoot Microsoft Outlook and other MS Office applications
Respond to IT support tickets in a timely and skilled manner
Coordinate with vendors for hardware replacement or warranty claims
Maintain documentation of issues and resolutions
Required Skills:
Good knowledge of desktop and laptop hardware
Robust troubleshooting and diagnostic skills
Hands-on experience with Microsoft Outlook, Windows OS, and basic networking
Excellent verbal and written communication skills
Ability to work independently and as part of a team
Eligibility Criteria:
Minimum 1.6years of relevant experience
Any graduate or diploma in IT/Computer Science preferred
Immediate joiners will be given preference