Store Cleanliness & Hygiene (incl. Sheed nagra site)
HK audit score (monthly planned + surprise)
Standard audit checklist (zones, washrooms, BOH, FOH, garbage, odour, mirrors, mirrors, floors, VM pads)
Customer?visible hygiene defects closed immediately
RnM tracker + HK call?outs;

20%

Cluster Compliance (For the cluster)

1.Statutory & store compliance adherence
Closure of compliance audit NCs

20%

HK & Security Attendance Control
Roster adherence (HK)
2.Security coverage adherence

15%

Bills & Payments (incl. RnM)

1.Invoice processing TAT (HK/Security/RnM/utilities/AMC)

15%

RnM Governance & Closure
Service Level Agreement closure by priority
Processing all the bill in system
Repeat Call Reduction

20%

Training & Fire Safety Readiness
HK & Security training coverage (SOPs, grooming, customer conduct, emergency response)
Fire safety trainings & mock drills
Fire equipment readiness

10%

📌 Facility Kolkata
🏢 Apparel
📍 Kolkata