We are looking for a customer-focused Customer Escalation Executive to handle escalated customer concerns over the phone, coordinate with internal teams, and ensure timely resolution of customer issues.
Handle escalated customer complaints and concerns over phone calls.
Understand customer issues and provide appropriate resolutions.
Coordinate with branch and internal teams to resolve customer concerns.
Maintain accurate records of customer complaints, interactions, and follow-ups.
Follow up with customers to ensure satisfactory resolution.
Handle difficult or dissatisfied customers with patience and professionalism.
Escalate complex or critical cases to the Branch Manager or concerned department.
Ensure timely closure of customer escalations.
Identify recurring customer concerns and share feedback with management.
Follow company policies and maintain confidentiality of customer information.
Valuable follow-up and coordination skills.

📌 Customer Escalation Executive Navi Mumbai
🏢 Teamspace Financial Services Private
📍 Navi Mumbai