Make outbound calls and/or handle inbound customer calls.
Explain company products, services, offers, or processes clearly.
Understand customer requirements and provide appropriate information.
Handle customer queries and complaints professionally.
Follow up with potential and existing customers.
Generate leads and schedule appointments when required.
Maintain accurate call and customer records in the CRM/system.
Achieve daily, weekly, and monthly calling targets.
Coordinate with the sales and customer-support teams.
Follow company scripts, processes, and quality standards.