We need one qualified female for the Profile of Customer relationship manager habing the experience of
Ms excel
Mailing
Client communication
Job Description
-Manage and maintain customer relationships and customer databases.
Handle customer queries, complaints, and follow-ups professionally.
Coordinate with sales, operations, and other departments to resolve customer issues.
Maintain accurate records of customer interactions, feedback, and service requests.
Conduct regular follow-ups with existing customers and support customer retention.
Prepare CRM reports and track customer-related activities.
Monitor customer satisfaction and identify opportunities for improving service quality.
Update customer information and ensure CRM data is accurate and up to date.
Required Skills
Valuable communication and interpersonal skills.
Solid follow-up and coordination skills.
Valuable knowledge of MS Excel and CRM software.
Problem-solving and customer-handling abilities.
Ability to work independently as well as with a team.