Key Roles and Responsibilities
Handle customer inquiries through phone calls, email, chat, or social media.
Understand customer concerns and provide accurate and timely solutions.
Resolve complaints and service-related issues professionally.
Provide information about products, services, pricing, orders, and company policies.
Process customer requests such as orders, returns, refunds, cancellations, or replacements.
Maintain accurate records of customer interactions in the CRM/customer management system.
Follow up with customers to ensure their issues have been resolved.
Escalate complex or unresolved problems to the appropriate department or supervisor.
Coordinate with sales, technical, operations, and billing teams when necessary.
Maintain a polite, skilled, and customer-focused attitude.
Meet customer service targets such as response time, resolution time, customer satisfaction, and call/chat handling quality.
Collect customer feedback and report recurring problems to management.
Follow company procedures, quality standards, and data-privacy policies.
Help improve customer retention and build valuable relationships with customers.

📌 Customer Support Executive Chandigarh (India)
🏢 SI Electric Private
📍 India