We are looking for confident and customer-focused professionals to join our International Voice Process team. The role involves handling international customers over calls, providing customer service, resolving queries, and identifying sales or upselling opportunities.
Key Responsibilities
Handle inbound and outbound calls with international customers.
Understand customer requirements and provide appropriate solutions.
Resolve customer queries, complaints, and service-related issues professionally.
Promote and sell relevant products/services to customers.
Identify upselling and cross-selling opportunities.
Follow up with potential customers and convert leads into sales.
Maintain accurate customer and call records in the CRM.
Achieve defined sales, service,
quality, and productivity targets.
Maintain skilled communication and a positive customer experience.
Requirements
Excellent English communication and conversation skills.
Comfortable speaking with international customers.
Good listening, convincing, and negotiation skills.
Customer-oriented approach with a sales mindset.
Basic computer and CRM knowledge.
Ability to work in Night/rotational shifts.
Prior experience in international voice, BPO, telesales, customer service, or international calling will be an advantage.
Freshers with solid English communication skills can also apply.