Dear Candidates,

Urgent opening for Experienced Male Backend Operation Executive in Okhla phase 2, Delhi

Experience : Min 3 Years

Company : leading Distributor and Wholesale Trader of HP Latex,Designjet Large Printers

Salary : 25,000 - 35,000

Positive Command over English

Key Responsibilities:
Receive, register, and monitor customer service complaints through software/phone calls.
Coordinate field engineers for customer visits and track their schedules.
Monitor complaint status, engineer visits, spare requirements, and service closure.
Follow up on pending complaints and ensure timely resolution.
Communicate with customers regarding service status, visit schedules, and expected resolution timelines.
Coordinate warranty, AMC, and paid-service requests.
Prepare service reports, quotations, service challans, and related documentation.
Coordinate with the Stores/Spare Parts team for required spares.
Monitor engineer productivity,



daily schedules, and pending service calls.
Identify urgent/critical complaints and escalate them to the Service Manager.
Prepare daily/weekly service MIS reports.
Support AMC renewals, paid services, and service revenue generation.
Maintain proper records of customer complaints, service history, and machine details.
Ensure all service calls are properly updated and closed in Sales Nayak software.

Required Skills:
Positive knowledge of MS Excel and Email.
Experience with service/CRM software will be preferred.
Positive communication, coordination, follow-up, and customer-handling skills.
Candidates with experience in service coordination/backend operations will be preferred.

Interested Call : Manish Kumar 98 11 31 96 25 same as Whatsapp

📌 Operation Executive New Delhi
🏢 Inxpress India private
📍 New Delhi