We are looking for a Customer Support Executive to join our team at Capricorn Identity Services Private Limited. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Software & IT Services.

Key Responsibilities:
Handle customer calls in a skilled and effective manner
Address customer queries, concerns, and complaints with a problem-solving approach
Document preparation
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is Bachelor’s and 6 months - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Day shift.

Perks:
Health insurance
Leave encashment

Work Location: In person

📌 Customer Support Executive Cse Delhi
🏢 CAPRICORN IDENTITY SERVICES PRIVATE
📍 Delhi