What are we looking for Sharekhan is seeking a highly motivated and customer-focused Executive for Customer Experience, specifically focusing on Net Promoter Score (NPS). This role requires an individual who is comfortable with phone-based interactions, possesses excellent communication skills, and has a passion for learning and adapting to new processes to enhance customer satisfaction. Key Responsibilities: Be comfortable in a 100% phone-based customer interaction role . Transcribe customer comments and track NPS ratings accurately . Analyze customer needs and NPS drivers , and suggest improvement actions. Work effectively in a team, influencing across business levels and functions. Required Skills & Qualifications: Excellent verbal and written communication with a clear, distinct voice. Solid computer skills including: Excel, Outlook, MS Word, etc. Passion for learning and agility in adapting to new processes. Bachelor's degree required.