Responsibilities:

Strategic Leadership

- Define and implement the GCCs long-term strategy and operating model
- Act as the senior-most representative of the India center, aligning closely with global leadership (CIO, CHRO, CFO)
- Set up and scale a high-performance center focused on innovation and value creation

Operational & Delivery Oversight

- Manage and oversee delivery across IT, analytics, shared services, and support functions
- Ensure adherence to SLAs, operational KPIs, and governance frameworks
- Drive global integration and ensure seamless communication with HQs

People, Culture & Talent

- Build and nurture a collaborative, high-performance culture
- Partner with HR and TA to hire leadership and domain-specific talent
- Develop strong engagement and retention programs for key talent

Compliance, Risk & Governance

- Ensure compliance with all applicable Indian labor, legal, tax, and corporate policies




- Implement best-in-class governance models for third-party vendors and internal teams
- Identify and manage financial, operational, and reputational risks

Key Skills and Competencies

- GCC setup and operations
- Strategic delivery leadership
- Cross-functional team management
- India compliance and labor law familiarity
- Solid stakeholder management (global and local)
- Budgeting and cost optimization
- Change management and transformation
- Talent strategy and org development
- High accountability and business acumen

Qualifications

- Bachelors degree required; MBA or Masters degree preferred
- 15 to 22 years of experience with proven leadership in a GCC or shared services environment
- Experience in setting up or scaling global capability centers in India across IT, analytics, HR, or finance functions

📌 Site Lead (Pune)
🏢 Vantageiq Technologies Opc
📍 Pune