- The Technical writer will create, update and maintain technical and non-technical documentation for the Digital Capabilities group. It is required to work closely with the internal product owners and business teams to discuss and understand the enterprise level products and capabilities and publishing the information into clear, concise and accurate content for end user consumption.
- We are required to write documents that cater to both the external and internal audience. Our external brand facing documents provides direction to our Brand partners on integrating our capabilities into their software ecosystem when launching one of our products. The internal facing documents provides detailed information about a capability and are meant for our internal associate(s) or team(s) who are interested to learn and understand our capabilities.
- To be successful at this role, the writer will need to have a strong technical aptitude and quickly adapt to learning the products and capabilities.
Essential Job Functions
- Ability to grasp complex business and technical information and write and organize net new documents for new products or capabilities
- Understand and analyze the content in the existing documents to help identify gaps, update and organize those documents to keep it up to date
- Work with the various technical and business teams to accurately and effectively gather product information/requirements, researching independently is necessary
- Ability to interact efficiently with product owners, business,
technology subject matter experts and other internal teams to ensure that specialized topics are appropriately addressed and discussed
- Determine the clearest and most logical way to present information and instructions for greatest reader comprehension and writes and edits technical information accordingly
- Ability to prioritize and manage multiple documentation projects simultaneously in an ever-changing, fast paced environment
- Regular follow-ups with stakeholders are a must to ensure timely review-feedback and other dependable tasks to help with timely closure of the document
- Ability to respond to (and explain) feedback and synthesize information from multiple sources
- Identify gaps in processes and/or content then drive to obtain necessary information
- Create solid content that fulfills company standards and audience goals
- Utilize a variety of media forms; include editing of images and screenshots
- Adapt and strictly follow project schedules and deadlines
- Inquisitive in nature to ensure documentation is detailed and thorough and a penchant to learn
Reports to: Manager or above
Direct reports: No, this role is an individual contributor role
Minimum Qualifications:
- Bachelor s degree in either Information Technology, Communications, Journalism, or equivalent professional experience.
- Two to Five years of experience working in the technical writing field
- Proven working experience in technical writing of product and/or software documentation.
- Strong working knowledge and skill in working with Microsoft Word, Microsoft Visio and Snagit.
- Requirement gathering skills and experience is a must. Good knowledge of the Documentation Development Life Cycle (DDLC).
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar (fluent with the MSTP style guide). Ability to proofread documents of peers
- Ability to be self-directed and effective working independently and also to work as a team (Lead writer, peers and a global team environment)
- Be responsible and accountable for your deliverables, workload and deadlines
- Strong organizational and self-management skills
- Ability to deliver high quality documentation by paying attention to details
- Ability to efficiently communicate information and ideas in writing or verbally, to help others understand easily
Preferred Experience:
- Background or knowledge in banking or the credit card industry
Other Duties:
- This job description is illustrative of the types of duties typically performed by this job.
- It is not intended to be an exhaustive listing of each and every essential function of the job.
- Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.