This engineering position is a subject matter expert in multi-channel communications platforms, specifically Alvaria (Noble Contact Center) and advanced experience in configuring, deploying, monitoring and supporting distributed systems. An advanced knowledge of technical troubleshooting, ability to resolve front-line issues, and provide detailed information for escalated troubleshooting. Experience supporting call centers, Telephony Equipment, and Private Branch Exchanges or Linux Server Administration and scripting knowledge (Python, Perl, Bash or similar). The engineer s responsibility is to ensure the delivery of the software is high quality and automated as much as possible.

Essential Job Functions

- Utilize the software development lifecycle to implement technology solutions that create and enhance applications. Inspect, analyze, and translate functional and non-functional requirements into technical design, application code, and configuration parameters. Produce design specifications, including screen layouts, graphical user interfaces, and printed outputs developed for self and others. Convert technical design and specifications into functioning components through the development of application code and configuration. Provide technical on-call support as defined within team and role expectations.
- Create and execute unit tests to ensure issues are proactively identified within the software development lifecycle. Analyze code to identify causes of errors and defects. Remediate known errors within development and production support contexts. Review application code for self and others. Define, support, and enforce code standards and guidelines relevant to the applications and technologies being supported. Estimate and size work based upon high-level requirements. Continuously improve applications and processes with a focus on quality, efficiency, and user experience.
- Cultivate relationships across roles and organizations to maximize collaboration, partnership, and efficiency.



Provide peer coaching and feedback formally and informally. Request and utilize feedback to foster personal development.
- Expectation is to be proficient in at least two and ideally three programming languages (e.g. COBOL, Java) and develop or maintain at least three application.
- Work autonomously, providing technical supervision to peers while demonstrating appreciable business knowledge within the general financial services and marketing domains. Strive to influence the team to generate support to achieve desired business outcomes.

Reports to: Technology Head of Engineering

Direct Reports: None

Working Conditions/ Physical Requirements:

- Normal office workplace, some travel may be required.

Minimum Qualifications:

- Bachelors Degree or equivalent experience in Information Technology, Computer Science, Computer Information Systems, Software Engineering, Mathematics, Statistics, or related area
- 8+ years of related work experience

Preferred Qualifications:

- Bachelor s Degree in related field
- Seven or more years of experience in related field

Knowledge, Skills and Abilities:

- Agile Development Process, Principles & Methodologies
- Business Acumen and Problem Solving
- Continuous Improvement
- DevOps Tools & Practices
- COBOL, Java, C#, .net, Ruby, PHP, etc.
- Azure (or AWS equivalent): App Service, Functions, Databricks, Logic Apps, SQL server, CosmosDB
- Has demonstrated basic knowledge of at least one in-demand programming language
- Has demonstrated knowledge in one layer of the solution stack (e.g., front-end, services)
- Alvaria, Noble Contact Center, multi-channel communications, predictive dialer
- Linux, application performance monitoring, batch systems management
- Network Fundamentals, authentication methods, relational database, distributed systems, SQL, windows, requirements refinition
- Analysis and Design
- Development, incident management, defect management, application maintenance, security and compliance, technical leadership, risk management, functional testing

📌 Lead SIP Engineer - Contact Center (Bengaluru)
🏢 Bread Financial
📍 Bengaluru