Backed by years of experience working with thousands of creators worldwide, Super Profile is an all-in-one platform that empowers creators to grow their audience and monetize their businesses seamlessly.

We are looking for a proactive and results-oriented Creator Success Manager to own the end-to-end relationship with our creators and clients—from onboarding and activation to engagement, retention, and long-term success.

This role combines client relationship management, team leadership, retention, and support operations. The ideal candidate will be responsible for ensuring creators have a smooth and high-value experience with Super Profile while driving platform adoption, creator satisfaction, retention, and growth.

Creator & Client Management

Help creators effectively leverage Super Profile's platform and features to grow their audience and monetize their businesses.

Conduct regular check-ins and business reviews to track creator performance, platform adoption, and growth opportunities.

Team Management
Lead, mentor, and manage a team of Creator Success Associates/Executives.
Allocate creator accounts, monitor workloads, and ensure effective account management across the team.
Conduct regular one-on-ones, performance reviews, coaching, and skill-building sessions.
Provide continuous feedback to improve team performance and quality of creator interactions.
Proactively identify at-risk creators and implement strategies to improve engagement and retention.
Analyse churn and retention data to identify patterns, recurring issues, and root causes.

Work closely with Product, Marketing,



and other internal teams to address retention challenges.

Creator Support

Ensure timely and effective resolution of creator queries and issues through email, chat, calls, and other support channels.
Ensure creator concerns are resolved within defined SLAs while maintaining a high standard of communication and service.
Escalate complex issues and coordinate with Product, Technology, Finance/Payouts, and Operations teams for resolution.
Monitor the quality of support provided by the team, including accuracy, tone, responsiveness, and turnaround time.
Maintain and improve FAQs, help documentation, and support processes to reduce repetitive queries.

Identify recurring support issues and work with relevant teams to improve the overall creator experience.

Data & Reporting

Monitor and report on key Creator Success metrics, including retention, churn, activation, response time, and support SLAs.
Analyse creator-level and team-level data to identify trends, risks, and opportunities.
Prepare regular performance reports and actionable insights for leadership.
Use data to improve creator engagement, retention, support quality, and team performance.
Work closely with Product, Technology,



Sales, Marketing, Finance, and Operations teams to resolve creator issues and improve the creator experience.
Collaborate with Product teams to identify opportunities for improving features, workflows, and creator experience.

Partner with Sales/Growth teams to ensure a smooth transition from acquisition to onboarding and long-term success.

3–5 years of experience in Client Success, Customer Success, Account Management, Customer Support, or similar roles.
~ Experience in SaaS, creator economy, or digital products is preferred.
~ Prior experience managing a team, even a small team of two to three members, is a must.
~ Strong experience in client relationship management, stakeholder management, and handling escalations.
~ Data-driven mindset with experience tracking metrics such as retention, churn, activation.
~ Comfortable working with Excel/Google Sheets and CRM or customer support platforms.
~ Experience with tools such as Freshdesk, Zendesk, Hub Spot, or similar platforms is a plus.

~ Passion for customer experience, SaaS, technology, and the creator economy.

Build meaningful relationships with creators, entrepreneurs, and digital businesses.
Play a key role in building and scaling the Creator Success function.
Work closely with Product, Sales, Marketing, Operations, and Leadership teams.
Enjoy a culture of ownership, rapid learning, and accelerated career growth.

Competitive compensation with solid opportunities for professional growth.

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