15 - 20 years of experience in QSR/Food Retail Operations with proven expertise in managing a 50+ store network and driving business growth.
Role Overview:
We are looking for a dynamic Retail Operations Head to lead our Foods retail business, with end-to-end responsibility for operational excellence, business growth, profitability, and customer experience. The ideal candidate should have strong QSR operational expertise combined with
business acumen and P&L; ownership capability.
Key Responsibilities:
- Own and drive the performance of a multi-store QSR/Food Retail network, including sales, profitability, and operational excellence.
- Manage and improve store-level P&L;, revenue growth, cost optimization, and productivity.
- Lead new store openings (NSO) including planning, execution, manpower readiness, and operational setup.
- Drive consistent execution of SOPs, food safety standards, service quality, and brand experience across stores.
- Build and develop high-performing teams including Area Managers and Store Managers.
- Use data and business insights to identify growth opportunities and improve store performance.
- Partner with cross-functional teams to support expansion and operational scalability.
Candidate Profile:
- Proven experience managing 50+ QSR/Food Retail outlets.
- Strong understanding of store operations, customer experience, and retail metrics.
- Demonstrated ownership of business performance and profitability.
- Hands-on experience in recent store openings and scaling retail operations.
- Strong commercial mindset with ability to drive revenue and margin improvement.
Candidate should demonstrate ability to:
- Translate operational initiatives into business outcomes.
- Analyze revenue and profitability drivers.
- Take ownership of commercial decisions.
- Balance customer experience with cost and profitability.
- Use data and analytics for decision-making.