We are looking for a customer-focused and experienced Customer Care Manager to manage customer relationships, handle complaints, and ensure a high level of customer satisfaction. The candidate will coordinate with various departments to resolve customer concerns and improve the overall customer experience.

Key Responsibilities

- Manage customer care and CRM activities at the dealership.
- Handle and resolve customer complaints and escalated issues professionally.
- Monitor customer feedback and satisfaction levels.
- Conduct follow-up calls with customers after sales and service.
- Coordinate with Sales, Service, Insurance, and Spare Parts departments for timely resolution of customer concerns.
- Maintain accurate customer records and update CRM/DMS systems.




- Monitor pending complaints and ensure timely closure.
- Prepare daily, weekly, and monthly customer care reports.
- Supervise and guide Customer Care Executives/Telecallers.
- Develop customer retention and customer engagement activities.
- Identify areas for improvement and recommend corrective actions.
- Ensure compliance with company policies and customer care standards.

Qualification

Any Degree

Experience

3–5 years of experience in Customer Care, CRM, Customer Relations, or a similar role, preferably in the automobile industry.

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Care Manager (India)
🏢 Indus Motors(Maruti Suzuki
📍 India