- Company Name RIL-EV FAC
- Date Opened 05/12/2026
- State/Province Tamil Nadu
- Industry EV
- City Coimbatore North
- Country India
- Zip/Postal Code 641017
Job Description
Functional Competencies / Skills critical for the job
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Serve as the primary point of contact for customer quality concerns.
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Monitor CRM portals, respond to quality alerts, track Zero Km Concerns and warranty complaints.
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Through knowledge in Lithium Battery, BMS and Vehicle firmware
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Functional understanding of traction motors, Controllers, On-board chargers, DC-DC converters and Lights and Horns
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Liaise with internal teams (Design, manufacturing, engineering, supply chain) to resolve customer quality issues.
- Responsible for Root-cause analysis and Taking corrective actions for Customer complaints
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Coordinate containment and rework activities when necessary for customer concerns.
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Maintain transparent documentation of all customer-related quality issues and actions.
- Track and report on customer quality metrics, such as Zero km concerns, warranty complaints and warranty cost etc.
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Analyze returned parts from customers and conduct warranty case analysis and Field visits for failure analysis
- Monitor field replacement parts availability
Requirements
Experience: 5-7 years
Industry Preferred: EV / Automotive / Auto Ancillary