Front Desk Executive – Imaging Centre

Experience

Minimum 2 years of experience in an Imaging Centre, Hospital, Diagnostic Centre or Pathology Lab is mandatory.

Key Responsibilities

- Welcome patients and attendants professionally and provide a positive first impression.
- Manage patient registration, appointments and billing for MRI, CT Scan, X-Ray, Sonography/USG and other diagnostic services.
- Explain available tests, preparation requirements, timings and basic instructions to patients.
- Verify patient details, prescriptions, referrals and required documents before registration.
- Coordinate with Radiologists, Technicians, Billing, Call Centre and Operations teams for smooth patient flow.
- Manage appointment scheduling and ensure minimum waiting time for patients.
- Handle cash, card, UPI and other payment transactions accurately.
- Prepare bills, receipts and maintain proper daily collection records.
- Coordinate with patients regarding report collection / report delivery and guide them on the process.
- Handle patient queries, complaints and concerns politely and escalate important issues to the concerned senior.
- Ensure all patient information is entered accurately in the software/system.
- Maintain confidentiality of patient information and medical reports.
- Ensure the reception/front desk area is clean, organized and patient-friendly.
- Follow all centre SOPs, safety, quality and patient-care protocols.
- Coordinate with corporate/TPA/insurance/empanelled patients wherever applicable.




- Maintain proper communication with referring doctors' patients and ensure a smooth experience.
- Support the centre team in achieving patient satisfaction, revenue and operational targets.

Candidate Requirements

- 2+ years relevant experience in Imaging Centre / Hospital / Diagnostic Centre / Pathology Lab.
- Positive knowledge of MRI, CT, X-Ray, USG and basic diagnostic processes.
- Excellent communication and patient-handling skills.
- Good computer knowledge and experience with hospital/diagnostic software.
- Strong billing and cash-handling accuracy.
- Ability to work in rotational shifts, including weekends if required.
- Pleasant personality, professional appearance and positive attitude.
- Ability to handle multiple patients and urgent situations calmly.
- Gujarati and Hindi communication is preferred; basic English communication is required.

Key Performance Indicators (KPIs)

- Patient satisfaction & service quality
- Appointment conversion and patient handling
- Billing/collection accuracy
- Minimum patient waiting time
- Zero/low registration and billing errors
- Proper coordination with technical & medical teams
- Compliance with centre SOPs
- Professional handling of patient comp

A patient-focused, well-groomed and responsible Front Desk professional who understands diagnostic centre operations and can independently manage the complete patient journey from registration → appointment → billing → coordination → report delivery.

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Front desk offer Imaging centre/Hospital (Usmanpura)
🏢 Usmapura Imaing centre
📍 Usmanpura