Director - BI, Reporting and Data Visualization

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

About the Role:

We are looking for a SME to manage the Plan and manage the successful implementation of large-scale employee experience survey programs his role involves working with multiple teams to plan, solution design, build, test, and launch surveys and in-platform reporting (such as dashboards) to help us understand and improve the employee experience of a large global workforce. This role involves working with multiple teams to plan, build, test, and launch surveys and dashboards that help us understand and improve employee experience across the organization.

Key Responsibilities:

Project Planning & Coordination

- Create and manage the project plan for the Plan and manage the successful implementation of large-scale employee experience survey programs.
- Collaborate with multiple teams including stakeholders, technology partners, and employee data analysts Share key dates and updates with stakeholders.

Survey Management

- This role be a SME role with supervisory responsibilities of more junior team members - and something that calls out the need to mentor and develop expertise in the Qualtrics Employee XM platform in these more junior team members
- designing optimal survey programming and invitation/reminders approach based on provided questions/content




- Build and test surveys in Qualtrics Employee XM.
- Prepare and import employee lists into the Qualtrics Employee XM platform and create/validate in-platform org hierarchy.
- Finalize and launch survey release.

Dashboard Development

- Collect feedback designing dashboards to best meet business requirements
- Build and test dashboards for different user groups entire global workforce team
- Finalize and release dashboards after review and approval.

Communication & Support

- Schedule briefings and send updates to relevant teams.
- Provide survey fieldwork and post-dashboard release support’ because there is a need to provide on-going dashboard support any time a dashboard user might raise an issue even if it is months after the release of dashboards

Analysis & Reporting

- Monitor pre/ post survey responses and data quality and perform dashboard testing.
- Development and implementation of text analytics model using the Qualtrics Employee XM (EX) Text iQ feature.
- Good knowledge in HTML, VBA, Excel, CSS editing’ and ‘Good knowledge in Python, SQL, jQuery, or JavaScript’.

What You’ll Need:

- Relevant years of Demonstrable experience delivering large scale employee experience survey programs in the Qualtrics Employee XM platform
- Good knowledge in HTML, VBA, Excel, CSS editing’ and ‘Good knowledge in Python, SQL, jQuery, or JavaScript
- Strong coordination and communication skills with Good analytical skills, problem solving capability and decision-making ability
- People who are passionate about designing and implementing employee survey programs that will deliver business insight working with employee data and dashboards.
- Ability to lead a team of people to mentor and deliver these programs.

Why This Role Matters:

This role helps us listen to our employees and take meaningful action based on their feedback. You’ll play a key part in improving employee experience through surveys, dashboards, and insights.

Qualifications

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science

Certifications

Azure Data Engineering (DP-203) - MicrosoftMicrosoft,



Databricks Data Engineer Associate - Databricks AcademyDatabricks Academy, Microsoft Azure Data Fundamentals - MicrosoftMicrosoft, Microsoft Certified: Azure Data Fundamentals (DP-900) - MicrosoftMicrosoft, Microsoft Certified: Power BI Data Analyst Associate - MicrosoftMicrosoft

Required Skills

Actuarial Services, Agile Methodology, AI/ML Ops, AML Investigations, Business Analysis, Business Development, Business Intelligence (BI), Business Reporting, Change Management, Collaboration Tools, Customer Onboarding, Data Analytics, Data Management, Data Visualization, Design Thinking, Insight Generation, Know Your Customer (KYC), Modernizing Operations, People Leadership, Personal Effectiveness, Project Management, Risk Management, Sales Origination, Storytelling, Structured Query Language (SQL)

Language

English

Language Proficiency -

Advanced - C1

Additional Job Location -

Job Type

Regular

Master Skill List -

BI, Reporting and Data Visualization

Remote Type -

Hybrid

Work Shift -

Day Job (India)

Why join Genpact?

- Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
- Make an impact – Help global enterprises solve business challenges that matter
- Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work workplace that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

📌 Director - BI, Reporting and Data Visualization 3 (Bengaluru)
🏢 Genpact India
📍 Bengaluru