DESCRIPTION

Job Summary

The 3P Carrier Recovery & Claims Management Executive is expected to own end-to-end claims recovery from IN 3P carriers, including daily monitoring of Material Different Received (MDR) and Damage claims, coordinating with 3P carriers on evidence-based claim finalization, driving dispute resolution to closure, stakeholder management within and outside Amazon, rolling out recent recovery SOPs, and publishing Daily/Weekly recovery reports. The job requires someone who has a larger picture of financial leakage minimization in mind and a high willingness to take ownership. The job requires a person who has skills in identifying patterns in claim data, scrutinizing evidence for dispute resolution, and foreseeing the financial implications of unrecovered entitlements.

Key job responsibilities
Roles and Responsibilities

1. Extract claims data/evidence/Video footage from internal systems and follow SOPs to prepare Daily/Weekly recovery reports tracking claim status, dispute aging, and recovery trends.

2. Online /Face to face coordinate with 3P carriers via calls, emails, ,meetings and evidence-sharing to finalize MDR and Damage claims and drive timely recovery. Resolve disputes by working with them

3. Trigger audits and evidence collection for disputed claims, ensuring carrier accountability for 3P-dependent losses.

A day in the life
Daily Activities: 3P Carrier Recovery & Claims Management Executive





Data Extraction & Reporting – Extract MDR and Damage claims data from internal systems, update recovery trackers, and publish Daily/Weekly reports on claim status, dispute aging, and recovery progress

Carrier Coordination – Initiate outbound calls/emails to 3P carriers (DLV, SFX, etc.) for claim follow-ups, share evidence packages (PODs, scan data, images), and drive pending claims to closure.

Dispute Resolution – Negotiate with carrier counterparts on rejected/contested claims, document responses, and escalate aging disputes breaching SLA to leadership with root cause summary.

Audit & Evidence Validation – Audit new MDR/Damage incidents for claim eligibility, validate evidence completeness (scan records, weight discrepancies, images), and coordinate with field teams.

BASIC QUALIFICATIONS

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel

PREFERRED QUALIFICATIONS

- Experience with SQL

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