- Explain treatment plans, procedures, and estimated costs to patients.
- Counsel patients and attendants regarding treatment options and requirements.
- Coordinate with doctors, nurses, billing, and other departments.
- Follow up with patients regarding scheduled appointments and treatments.
- Address patient concerns and help resolve complaints professionally.
- Ensure patients understand pre-treatment and post-treatment instructions.
- Maintain patient counselling records and follow-up details.
- Support patients in making informed decisions about their treatment.
- Maintain confidentiality and provide a positive patient experience.
- Excellent communication and interpersonal skills
- Patient-friendly and empathetic approach
- Valuable knowledge of hospital procedures
- Counselling and convincing skills
- Basic computer and documentation skills
- Ability to handle difficult or anxious patients
- Good coordination and follow-up skills

Job Type: Full-time

Pay: From ₹30,000.00 per month

Benefits:

- Provident Fund

Ability to commute/relocate:

- Kochi, Kerala, Kochi - 682017, Kerala: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person

📌 Patient Counsellor (India)
🏢 MAcare Diagnostics and Polyclinic
📍 India