Account Manager, AEC/BIM Outsourcing Accounts (US/Europe)

Experience: 2-5 years | Remote (India) | US/EU overlap hours

Pilots win clients; account management keeps and grows them. Once our delivery team completes a client's first project, you own the relationship: satisfaction, repeat volume, expansion, and the early-warning system that catches problems before the client raises them.

What you'll do:

- Own a portfolio of US/EU client accounts (architecture, MEP, contracting, scanning, and development firms) across our segments: retail chains, residential, fit-outs, warehouses, steel, schools, hotels
- Run regular delivery check-ins and quarterly reviews; track quality, turnaround, and satisfaction with our production team
- Grow accounts: one floor into whole buildings, one discipline into multi-discipline, modeling into coordination and data services
- Coordinate daily between the client's BIM manager and our India production team across time zones; own escalations end to end and deliver bad news early and honestly
- Collect testimonials, case-study permissions, and referrals from happy accounts

Must have:

- 2-5 years in account management, client success, or delivery-facing client roles for services delivered to US or European businesses; AEC/BIM/engineering outsourcing preferred
- Retention and growth evidence: renewal rates, account expansion, upsell examples




- Strong spoken and written English for daily US/EU communication

Positive to have: working knowledge of BIM deliverables (Revit files, LOD, clash reports, BEPs); experience sitting between offshore delivery teams and Western clients.

Pay: ₹800,000.00 - ₹3,000,000.00 per year

Application Question(s):

- Have you worked with AEC, BIM, Architecture, MEP, Engineering, Construction, or 3D outsourcing companies? Yes / No .If yes, please mention the company and your role.
- Which types of AEC/BIM clients have you handled?

Architecture
MEP
General Contractors
Scanning/Scan-to-BIM
Real Estate/Developers
Other: _____

- Have you directly managed clients from the US or Europe?

Yes / No

- Approximately how many client accounts were you handling simultaneously?
- Have you successfully renewed or retained client accounts? Yes/No
- Have you generated upselling/cross-selling or account expansion opportunities?

Yes / No

- Have you worked directly between an international client and an offshore production/delivery team?

Yes / No

- Have you worked with Revit models, clash reports, BIM coordination reports, or BEPs? Please specify.
- Why do you think you are suitable for an AEC/BIM Account Manager role?

Experience:

- Account Management / Client Success / Client Delivery: 2 years (Required)

Work Location: Remote

📌 Key Account Manager, AEC/BIM Outsourcing Accounts (US/Europe) (India)
🏢 SuperDNA Technolab Pvt.Ltd
📍 India