- Daily Attendance/ Resources report tracking .
- Timely Response to Communications (Internal & External).
- Effective Communication with Customer Team, OEM/ Service Partners, Internal Team from time to time.
- Receive, register, and track customer service requests and complaints.
- Followup with customer for OGP- the Defective HW's to be sent to OEM/ Service Partner.
- Followup with OEM/ Service Partner for HW Repairs/ Service Quotation.
- Track the HW's sent to OEM/ Service Partner for repair, highlight to customer incase of no update/ approval for repairs/ service beyond 30 days.
- Communicate to Customer for any OGP is open beyond 45 Days.​
- Keep Track of AV Inventory .
- Act as the primary point of contact between customers, internal teams, OEM's & Service Partners.




- Maintain accurate records of Service requests/ Complaints, Customer Orders (PO/WO) OEM/ Service Partner Service reports.
- Prepare and maintain Daily, Weekly, and Monthly reports.
- Maintain good relationship with Customer, OEM & Service Partners and ensure a high level of customer satisfaction.
- Attend reviews with HOD/ Reporting Manager on weekly & Monthly.
- Interact with Project Team for any Recent HW Supply, Installation and Completion Report.

Pay: ₹25,287.67 - ₹31,135.05 per month

Experience:

- Service Coordinator: 1 year (Preferred)

Work Location: In person

📌 Service Coordinator (India)
🏢 Sigma AVIT Infra Services
📍 India