Job Description – Call Auditor
*Location:* Noida Sector 62
*Experience:* 1–3 Years
*Department:* Quality / Operation
Key Responsibilities
* Audit inbound and outbound calls as per defined quality parameters.
* Evaluate communication, customer handling, process adherence, and call quality.
* Identify gaps and provide constructive feedback to employees.
* Prepare daily/weekly/monthly call audit and MIS reports.
* Coordinate with Team Leaders and Training teams for performance improvement.
* Track recurring issues and recommend corrective training.
* Ensure compliance with company SOPs and call handling guidelines.
Requirements
* Graduate in any discipline.
* 1–3 years of experience in Call Auditing, Quality.
* Good communication and listening skills.
* Strong knowledge of MS Excel and MIS reporting.
* Good analytical and observation skills.
Apply - +91-XXXXXXXXXX / (phone hidden)
[email protected]
Pay: ₹30,000.00 - ₹35,000.00 per month
Advantages:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
📌 Call Auditor / Team Leader (India)
🏢 Expedite Impex
📍 India