Job Description – Customer Care Representative

Position: Customer Care Representative/Sr. Customer Care Representative (CCR/Sr. CCR)
Process: Tech/Finance/Sales/Travel Service
Experience: 6 Months to 3 Years
Job Type: Full-Time

Job Responsibilities

- Handle customer queries and concerns through calls, emails, chat, or other communication channels.
- Provide accurate and timely resolutions while maintaining a professional and customer-focused approach.
- Understand customer requirements and offer appropriate solutions.
- Escalate complex issues to the concerned team when required.
- Maintain accurate records of customer interactions and follow-ups.
- Meet defined performance targets related to quality, productivity, customer satisfaction, and resolution.
- Follow company policies, process guidelines, and service standards.
- Stay updated with process, product, and system knowledge.

Candidate Requirements

- Experience:



Minimum 6 months to a maximum of 3 years of experience in BPO, Customer Service, or Customer Support.
- Excellent verbal and written communication skills.
- Strong customer service and problem-solving abilities.
- Basic computer knowledge and ability to navigate multiple systems.
- Positive listening skills and attention to detail.
- Ability to work in a fast-paced environment.
- Comfortable working in rotational shifts, depending on business requirements.
- Positive attitude and ability to work effectively as part of a team.

Qualification: HSC / Graduate / Undergraduate, as per process requirements.

Interested candidates can apply with their updated resume on [email protected]

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Customer Service Representative (India)
🏢 Nexhance
📍 India