Job Description – Client Relations Executive

Position: Client Relations Executive
Department: Client Relations / Operations
Location: Begumpet
Reporting To: Client Relations Manager / Centre Manager
Employment Type: Full-Time

Job Summary

We are looking for a professional, customer-focused, and proactive Client Relations Executive to manage client relationships, handle service requests, coordinate with internal teams, and ensure a high level of client satisfaction.

Key Responsibilities

- Act as the primary point of contact for assigned clients and maintain strong professional relationships.
- Understand and address client requirements, complaints, and service requests promptly.
- Coordinate with Operations, Facilities, IT, Security, Housekeeping, Finance, and other teams for timely resolution.
- Follow up on pending issues and ensure timely closure and proper escalation when required.
- Conduct regular client interactions and collect feedback to improve client experience.
- Maintain accurate client records, complaints, requests, communications, and reports/MIS.
- Conduct regular walkthroughs of client areas and common facilities to identify service gaps.
- Support client engagement activities, events, visits, audits, and retention initiatives.
- Identify opportunities for additional services and coordinate with the Sales/Commercial team.

Required Skills





- Excellent communication and interpersonal skills.
- Strong client relationship and customer-service skills.
- Good coordination, follow-up, and problem-solving abilities.
- Ability to handle multiple client requirements effectively.
- Professional attitude, confidence, and attention to detail.
- Proficiency in MS Office / Google Workspace; CRM/ticketing knowledge is an advantage.

Qualification & Experience

- Graduate in any discipline; Management, Hospitality, or Business Administration preferred.
- 1–2 years of experience in Client Relations, Customer Service, Hospitality, Coworking, Facility Management, Real Estate, or a similar service industry.
- Corporate client-handling experience will be an added advantage.

Preferred Candidate Profile

Well-presented, approachable, confident, professional, and solution-oriented, with strong ownership of client requirements and a commitment to delivering an excellent client experience.

KPIs

- Client satisfaction and feedback.
- Timely response and resolution of complaints/requests.
- Client engagement and retention.
- Reduction in recurring complaints.
- Contribution to additional business opportunities.

Pay: ₹20,000.00 - ₹25,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 Client Relations Executive (India)
🏢 Kapil Group
📍 India