Job Opening: Patient Relationship & Appointment Coordinator Location: Visakhapatnam Industry: Hospital / Healthcare Experience: 1–3 years preferred Role We are looking for a Patient Relationship & Appointment Coordinator to handle patient enquiries, follow up leads and convert genuine enquiries into confirmed appointments. Key Responsibilities - Attend incoming patient calls professionally. - Call back all missed calls promptly. - Follow up leads from Google, WhatsApp, website, Facebook/Instagram and other marketing sources. - Understand the patient's requirement and guide them regarding doctor consultation. - Book and confirm appointments. - Send appointment reminders and clinic location through WhatsApp. - Follow up patients who do not attend and reschedule appointments. - Follow up previous/pending leads systematically. - Maintain patient enquiry and follow-up details in CRM/Excel. - Provide daily reports on enquiries, follow-ups, appointments and conversions.



Candidate Requirements - Fluent Telugu and valuable conversational English; Hindi is an advantage. - Good telephone communication and patient-handling skills. - Comfortable making regular outbound follow-up calls. - Basic computer, WhatsApp and Excel/CRM knowledge. - Target-oriented and systematic with follow-ups. - Hospital/clinic/healthcare telecalling experience preferred. Key Performance Indicators Performance will be measured based on: response time, missed-call callbacks, lead follow-ups, appointments booked, appointment attendance and lead-to-appointment conversion rate. Important: This is not just a receptionist position. We need someone who can take ownership of a patient enquiry from first call → follow-up → appointment booking → patient visit.

Pay: ₹8,873.08 - ₹15,000.00 per month

Work Location: In person

📌 Tele Marketing Executive (India)
🏢 Dr Shapex
📍 India