- Support all aspects of the online consultation process, including front desk activities such as scheduling appointments and answering patient queries
- Receive and perform patient calls (approximately 70 calls per day)
- Respond to emails
- Accurately book, reschedule, and cancel online consultation appointments
- File and maintain patient records, both digital and physical, accurately and confidentially
- Make review/follow-up calls to patients for booking appointments
- Provide live support to patients during the online consultation
- Assist patients with the payment process in accordance with organisation policy (cash, credit card, and credit transactions)
- Coordinate with doctors on daily consultation lists and flag any scheduling conflicts to the Senior Patient Coordinator
- Assist patients with basic technical troubleshooting for joining video consultations
- Should involve in multitasking roles and switch to other roles on need
- Attends daily, weekly, and monthly team meet.

Interested candidates - Forward your resume to: +91-XXXXXXXXXX

Pay: ₹20,000.00 - ₹30,000.00 per month

Advantages:

- Paid sick time
- Provident Fund

Work Location: Remote

📌 Patient Coordinator and Trainer (India)
🏢 Isha Health Solutions
📍 India