Job Title Associate

Reports to Team Leader

JOB Discerption ;

Responsible for solving queries in regard to services or products provided by company and collect desired information

from clients and maintain healthy relationships.

III. KEY RESPONSIBILITIES

Core Responsibilities

 Answering phones and explaining the product and services offered by the company.

 Contacting existing customers as well as prospective customers using scripts.

 Obtaining customer information and other relevant data.

 Asking questions to the customer and understanding their specifications.

 Resolving queries and issues related to the products and services.

 Maintaining the database of the customers on a regular basis.

 Suggesting solutions based on customer’s needs and requirements.

 Complete daily call targets in a timely manner.

 Maintain customer data in CRM.

 Lead conversion.





 To write down important information provided by the customer and follow up with them

on a regular basis.

Job Requirement: -

 Work in BPO / Call Center environment

 Rotational shifts & Weekly off

 Age Bracket – (18-35 Years)

IV. JOB REQUIREMENTS

Qualifications Graduation / 12th pass

Experience 0-5 Years

Technical Skills  Computer Knowledge & Operating skills  Typing Speed should be good min 20 WPM

Behavioral Skills  Communication skills.  Patience

Language Skills- English, Hindi & Marathi

Share your cv on - [email protected]
WhatsApp or call- +91-XXXXXXXXXX

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Advantages:

- Food provided
- Health insurance
- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Care Executive (India)
🏢 Krsnaa Diagnostics Ltd, Pune
📍 India