Job Description: Senior Technical Support Engineer

About Us

Crowdnetic Technologies Private Limited is a subsidiary of FinMkt.Inc., New York is an unlisted private company incorporated on 18 January 2016 based out of in Hyderabad, Telangana.

FinMkt is revolutionizing buy now pay later (BNPL) and point of sale financing with a fully customizable, multi-lender, full credit spectrum SaaS solution. FinMkt’s award-winning, API-driven platform offers both end-to-end and modularized consumer financing and loan origination technology that empowers lenders, merchants and enterprise partners to control their own destiny with a customized solution tailored to their unique brand. FinMkt’s proprietary, omni-channel and product agnostic SaaS platform is optimized for the home improvement, healthcare and retail verticals.

From a cultural perspective, we believe that a team’s shared values are critical to success and are proud of our beliefs which centre around: honesty, integrity, passion, teamwork and loyalty. If those values describe you (and you have permanently removed the words “impossible” and “can’t” from your vocabulary), then FinMkt is the place for you!

Both our external and internal partners and clients demand responsiveness, creativity and dependability, and FinMkt’s finance team takes pride in delivering service that is second to none.

Job Title: Senior Technical Support Engineer (Fintech)

Experience: 3+ Years

Shift: Day Shift ( Should be flexible for Shift Rotation on need basis)

Location: Uppal -Hyderabad (Work from Office)

Position Overview

We are seeking an experienced Senior Technical Support Engineer to provide critical operational and technical support to our business and clients during their hours. You will act as an escalation point for complex technical issues, ensure strict adherence to SLAs, and maintain the high availability of our core financial technology infrastructure.

Key Responsibilities

- Technical Escalations: Diagnose, troubleshoot,



and resolve complex tier-2/tier-3 issues across backend APIs, payment gateways, databases, and core application stacks.
- Production Incident Management: Lead incident response for critical (P1/P2) production outages during shift hours, coordinate with engineering teams, and maintain transparent client communication.
- Incident Ownership: Drive root-cause analysis (RCA), post-mortem reports, and track permanent bug fixes with product and engineering teams.
- SLA Compliance: Monitor system dashboards, transaction processing channels, and ensure strict compliance with service level agreements.
- Process Automation: Script routine maintenance tasks, monitor system health proactively, and refine team knowledge base documentation.

Required Qualifications & Experience

- Fintech Expertise: 3+ years of total technical support experience, with at least 1+ years directly in a Fintech, Banking, PayTech, or SaaS financial software ecosystem.
- Domain Knowledge: Hands-on experience with fintech organizations.
- Technical Proficiency:
- Databases: Advanced querying skills (MongoDB and SQL) for debugging and log investigation.
- APIs & Logs: Expertise in REST/SOAP APIs, Postman, URL, and log monitoring platforms (e.g., SeqLogs).
- Infrastructure: Basic exposure to cloud ecosystems (Azure) and Linux/Unix command-line navigation.
- Tools: Proficiency in ticketing and escalation tools like Jira and ServiceNow.
- Communication: Exceptional verbal and written English skills suitable for direct interaction with UK-based stakeholders and enterprise clients.

Key Personal Attributes

- Strong analytical mindset with high ownership in high-pressure production environments.
- Ability to work independently with minimal oversight during late-shift hours.

Perks and Benefits:

Salary as Per Industry Standard

Work-life balance

Health & accidental insurance

Employee Provident Fund

Open door policy with the leadership team.

Co-founders are just a call away.

Location: SEZ, NSL Towers, Uppal, Hyderabad – Telangana 500039

Pay: ₹361,721.69 - ₹805,192.54 per year

Advantages:

- Health insurance
- Provident Fund

Work Location: In person

📌 Senior Technical Support Engineer (Fintech) (India)
🏢 Crowdnetic Technologies Private
📍 India