Job Description – Customer Service Representative

We are looking for a professional and customer-focused Customer Service Representative with 2–3 years of relevant experience to handle customer queries, resolve issues, and ensure a high level of customer satisfaction.

Key Responsibilities:

- Handle customer queries through phone, email, and other communication channels.
- Provide accurate information regarding orders, services, and delivery status.
- Handle customer complaints and resolve issues professionally.
- Coordinate with internal departments to resolve customer concerns.
- Follow up on pending requests and ensure timely resolution.
- Maintain accurate records of customer interactions and transactions.
- Process customer requests, orders, and related documents.
- Maintain regular communication with customers and provide timely updates.




- Build and maintain positive relationships with customers.
- Prepare customer service reports and provide updates to management.

Requirements:

- 2–3 years of relevant experience in Customer Service or a similar role.
- Excellent verbal and written communication skills.
- Good knowledge of MS Office and basic computer applications.
- Strong problem-solving and follow-up skills.
- Good organizational and time-management skills.
- Customer-focused with a qualified and positive attitude.
- Ability to work independently and as part of a team.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 Customer Service Representative (CSR) (India)
🏢 JAGSON CARRIERS
📍 India