Chennai, Tamil Nadu
Job Summary

Able to troubleshoots complex technical issues, manages customer escalations, optimizes infrastructure or cloud services, and collaborates with development teams to ensure high system availability

Key Responsibilities

Job Responsibilities : Technical Support & Troubleshooting: Serve as an escalated point of contact to resolve known and complex technical issues for Oracle products, cloud infrastructure, or databases. System Operations & Maintenance: Monitor, install, patch, and optimize production server hardware, operating systems, and software configurations. Incident & Problem Management: Mitigate critical customer incidents, lead problem management cases, and perform root-cause analysis using automation and tooling. Documentation & Knowledge Sharing: Maintain service requests, write knowledge base articles, and update runbooks or troubleshooting guides. Cross-functional Collaboration: Partner with internal software development and product teams to report design or reliability bugs and meet service-level agreements (SLAs).

Skill Requirements

Skill Requirement : Oracle, OEM, Linux, AWS

Other Requirements

Job Description : Troubleshoots complex technical issues, manages customer escalations, optimizes infrastructure or cloud services, and collaborates with development teams to ensure high system availability\\r\\n\\r\\nTechnical Support & Troubleshooting: Serve as an escalated point of contact to resolve known and complex technical issues for Oracle products, cloud infrastructure,



or databases.\\r\\nSystem Operations & Maintenance: Monitor, install, patch, and optimize production server hardware, operating systems, and software configurations.\\r\\nIncident & Problem Management: Mitigate critical customer incidents, lead problem management cases, and perform root-cause analysis using automation and tooling.\\r\\nDocumentation & Knowledge Sharing: Maintain service requests, write knowledge base articles, and update runbooks or troubleshooting guides.\\r\\nCross-functional Collaboration: Partner with internal software development and product teams to report design or reliability bugs and meet service-level agreements (SLAs).\\r\\n\\r\\nExperience: Typically requires mid-level qualified experience (5+ years) in technical support, systems administration, or software/cloud engineering.\\r\\nTechnical Stack: Proficiency in Oracle Database, AWS Cloud Infrastructure, Linux/Unix system administration, or networking/distributed systems depending on the specific team.\\r\\nScripting/Automation: Working knowledge of scripting languages (such as Python or JavaScript) and automation or orchestration principles.\\r\\nSoft Skills: Strong analytical thinking, English communication skills for customer interactions, and the ability to work independently while handling escalations.

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📌 Sr Administrator (Support & Operations) (India)
🏢 HCLTech
📍 India