Required Experience

2 - 5 Years

Skills

Lending Leadership,

Business Monitoring,

Problem Solving

+ 2 more

Job Description

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Are you passionate about solving roadblocks & challenges faced by MSMEs in India?

MSMEs contribute significantly to India’s total GDP. 90% of India’s ~$1 Trillion Retail Market is controlled by MSMEs. Which means ~$900B worth of commerce flows through these ~60M MSMEs in the form of shops/kiosks/homes, scattered all over the country.
We at Khatabook, have built a product that saves time of MSMEs by managing their credit, and creating transparency in cash flow, henceforth increasing trust with their consumers and that paved the path for us to become India’s fastest-growing fintech company.

Why work with us

People are our biggest asset! At Khatabook, every one of us is a dynamic superstar. We have carefully bred an ecosystem which hires nothing but incredibly and exceptionally talented people who can dream, collaborate, experiment, and break new ground. We’re a strong team that looks out for each other.

Your role:
1. Ground-level Business Monitoring
Stay closely connected with TeleSales and TeleCollections teams to understand daily challenges, productivity issues, customer feedback, process gaps, and operational bottlenecks.

2. Problem Solving & Project Execution
Identify problems, conduct structured RCA, convert them into actionable projects, and drive them from problem identification to implementation and impact measurement.

3. Cross-functional Execution
Work with Business, Product, Technology, Risk, Credit, Collections, HR, and Operations teams to resolve issues and implement improvements.

4. Process & Productivity Improvement
Identify opportunities to improve sales conversion, calling productivity, recovery, TAT, quality, customer experience, and overall operational efficiency.

5. Governance & Visibility
Build dashboards, MIS, trackers, and operating rhythms that provide leadership with clear visibility into ground-level performance and issues.

What would you do at Khatabook:
Act as the eyes and ears of Lending leadership for the Bangalore operations

Spend significant time on the floor with TeleSales and TeleCollections teams

Identify operational bottlenecks, recurring issues, productivity leakages, and process gaps

Use data and frontline feedback to identify the root cause of business problems





Convert identified problems into structured projects with clear owners, timelines, and expected outcomes

Drive projects end-to-end from problem identification through implementation

Work with Product and Technology teams to translate operational problems into system and process improvements

Coordinate with Credit, Risk, Collections, HR, Operations, and Business teams to resolve cross-functional issues

Track key operational metrics and proactively identify deviations and emerging problems

Build and maintain dashboards, MIS, action trackers, and governance mechanisms

Conduct RCA on conversion, productivity, recovery, quality, TAT, customer, and process issues

Test and implement new processes, scripts, workflows, campaigns, tools, and operational initiatives

Ensure that new initiatives are actually adopted by frontline teams

Gather feedback from calling teams and customers and convert insights into actionable improvements

Identify recurring problems that may not be visible through standard MIS

Track project impact and ensure initiatives deliver measurable business outcomes

Escalate critical issues early and drive timely closure

Support Lending leadership on special projects, business reviews, new initiatives, and operational expansion

Identify opportunities to automate, simplify, and improve the Lending operating model

What are we looking for:
2–5 years of experience in consulting, business operations, project/program management, fintech, lending, banking, or high-growth startups
IIT graduate preferred
Strong analytical and structured problem-solving skills
Strong proficiency in Excel / Google Sheets and comfort working with data
Ability to structure ambiguous problems and drive them towards resolution
Strong stakeholder management and communication skills
High ownership and strong bias for action
Comfortable working directly with frontline teams as well as senior leadership
Ability to identify problems independently rather than wait for escalation
Comfortable working in a fast-paced, ambiguous environment
Curious,



hands-on mindset with a willingness to go to the ground rather than manage only through dashboards

Preferred Background
Candidates from fintech, lending, NBFC, banking, consulting, consumer internet, BPO/contact-centre operations, or high-growth startups will be preferred.
Experience working closely with TeleSales, TeleCollections, customer operations, sales operations, or large frontline teams will be a strong advantage.
Experience in a startup workplace and exposure to working directly with founders or senior leadership will be a plus.

The Ideal Candidate

We are looking for a sharp, high-agency problem solver who can move seamlessly between data, people, and execution.

Someone who can:
Go to the floor identify the problem analyse the data find the root cause get the right people together drive the fix measure the impact.

Why Join Khatabook

Be the eyes and ears of Lending leadership on the ground

Work directly with high-scale TeleSales and TeleCollections operations

Solve real business problems with direct impact on lending growth and portfolio performance

Work across Business, Product, Technology, Risk, Credit, Collections, and Operations

Get broad exposure to the complete Lending operating engine

Build and improve the operating model of a fast-growing fintech

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About Company

About Khatabook

We exist to empower India’s 60 Million strong MSMEs. Our users’ motives, methodology, expectations and behaviour are significantly different from our own when they interact with the internet and technology ecosystem which makes it harder to build for them, to solve that. Our first offering – is an Android App that has been downloaded over 10 crore+ times, which has resulted in having an active merchant base of over 9 million users.

As more businesses are adopting digital for business than ever before, Khatabook’s goal can be summed up simply - Empowering merchants by simplifying their business by

Building a complete business management platform.

Helping businesses increase their incomes by providing them the power of technology and ammunition of insights & digital reports.

Offering a platform catering to the specific needs of the MSME space.

We are an equal opportunity workplace. We expect your authentic, original selves at work always and stand against discrimination on the basis of caste, creed, gender, religion or background.

📌 Project Manager - Lending Operations | Bengaluru (India)
🏢 Khatabook
📍 India