We are looking for a Call Quality Analyst to monitor customer calls, evaluate agent performance, ensure process adherence, and improve overall call quality.
Key Responsibilities
- Monitor and evaluate customer calls as per quality parameters.
- Check communication, accuracy, call handling, and SOP adherence.
- Prepare quality scores, reports, and MIS.
- Identify errors and provide feedback to agents.
- Coordinate with Operations/Training teams for performance improvement.
Requirements
- Graduate in any discipline.
- 2–3 years’ experience in BPO / Call Center / Customer Support Quality.
- Proficiency in Telugu / Marathi / Kannada – Any One Mandatory.
- Good Hindi & English communication skills.
- Robust listening and analytical skills.
- Basic knowledge of MS Excel and quality monitoring tools.
- Jaipur-based candidates or candidates willing to relocate can apply.
Pay: ₹28,000.00 - ₹32,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
📌 Quality Analyst (India)
🏢 NEXTSTEP SOLUTIONS
📍 India
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