- Ensure that the process transactions are processed as per Desk Top procedures
- Ensure that the assigned targets in accordance with SLA are met
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Provide the relevant process reports on a daily basis
- Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures
Primary Internal Interactions
- Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
- Manager for the purpose of settling performance issues and for monthly one on ones
SME’s for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
Qualification
Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)-
15 Yrs of Education
Experience
0 to 3 Yrs
Technical Skills
Soft Skills
Desirable Skills :
- Basic IT, Comfortable with working on computers
Typing speed of 20 words(net)
- Ability to communicate correctly
- Should be able to communicate in English
Comprehend written composition.
- Commitment and drive for targets
- Decision making ability
- Adaptable & Flexible.
- Customer service Focus – Ability to empathize with the customer and prioritize requests
Responsibilities: Role Responsibilities
- Ensure that the process transactions are processed as per Desk Top procedures
- Ensure that the assigned targets in accordance with SLA are met
- Ensure that the quality of the transactions is in compliance with predefined parameters
- Provide the relevant process reports on a daily basis
- Ensure adherence to established attendance schedules
Ensure adherence to Company Policies and Procedures
Primary Internal Interactions
- Assistant Manager for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.
- Manager for the purpose of settling performance issues and for monthly one on ones
SME’s for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.
Qualification
Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)-
15 Yrs of Education
Experience
0 to 3 Yrs
Technical Skills
Soft Skills
Desirable Skills :
- Basic IT, Comfortable with working on computers
Typing speed of 20 words(net)
- Ability to communicate correctly
- Should be able to communicate in English
Comprehend written composition.
- Commitment and drive for targets
- Decision making ability
- Adaptable & Versatile.
- Customer service Focus – Ability to empathize with the customer and prioritize requests
Qualifications: Qualification
Graduate with knowledge of Computer literacy (MS Office & Domain knowledge)-
15 Yrs of Education
📌 Executive (India)
🏢 EXL Service
📍 India
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