Job DescriptionAt Sadhna.co, we believe wellness begins with being cared for. That care doesn't end at checkout. It extends to the moment a customer opens their order, and to every call in between.
nSometimes that moment gets delayed. An address is incomplete, a customer isn't home, a courier misses a step. We're looking for people who will step in at exactly that point, reach out with warmth, and make sure the order arrives.
nThis is a voice role. It's also a trust role.
nAbout the role
nYou will be the voice our customers hear when a delivery hasn't gone to plan. Your work is to understand what happened, resolve it with grace, and ensure the order reaches them, before it's returned to us.
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- Reach out to customers whose orders are marked as undeliveredn
- Understand the cause, correct the details, resolve any hesitation about the ordern
- Coordinate with our logistics partners to reschedule delivery within the windown
- Maintain precise records of every conversation and outcomen
- Follow through on pending shipments and escalate anything at risk, earlyn




- Own your targets: successful deliveries, RTO reduction, call qualityn

nWho we're looking for
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- A naturally warm, articulate communicator in Hindi, with comfortable Englishn
- Someone who can turn a hesitant "no" into a confident "yes", without ever sounding like a scriptn
- 1–3 years in outbound calling, e-commerce logistics or customer care. Exceptional freshers are welcome.n
- Familiar with Excel and CRM or dialer toolsn
- Composed under volume, energised by explicit goalsn
- Curious about how orders move, or quick to learnn

nWhat you'll find here
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- Work that matters, visibly. Every order you save is a customer who stays.n
- A small, considered team where your voice is heard by the people building the brand.n
- A clear path into our wider Customer Experience function as we grow.n

nTo apply, share your CV to and a few lines on a time you changed someone's mind on a ca

📌 NDR Executive (Ghaziabad)
🏢 Sadhna.co
📍 Ghaziabad