Specialist, Time and Attendance Requisition Id: Business Unit: Corporate Location: Pune, IN, 411014 XPO India Shared Services **What you'll need to succeed as a Specialist, Time and Attendance at XPO** Minimum qualifications: + 1 year of HR shared services, payroll, customer service, or related experience, preferably within a large multi-state organization. + Working knowledge of HR processes, procedures, and compliance requirements within at least one HR functional area (ex: employee data, perks, payroll, staffing, compensation, or learning). + Proficiency with Microsoft Office applications. Preferred qualifications: + 3 years of HR shared services, payroll, customer service, or related experience, preferably within a large multi-state organization. + Ability to accurately process transactions and maintain confidential employee information. + Ability to identify issues in straightforward situations, follow established procedures, and make sound decisions within defined guidelines. + Strong attention to detail and organizational skills. + Experience with contact center technology and case management systems (ex: ServiceNow). + Experience with workforce management or HR systems (ex: Kronos, Workday, UKG). + Strong customer service skills with a focus on timely and accurate resolution of employee inquiries. + Demonstrated ability to prioritize work, follow established processes, and meet service-level expectations. + Ability to recognize when issues fall outside standard procedures and require escalation.



+ Professional communication skills and the ability to interact effectively with employees and managers at all levels. + Understanding of standard business practices and professionalism in a service-oriented environment What you'll do on a typical day: + Support the Human Resources and Payroll teams by providing timely assistance to associates and managers on HR, payroll, timekeeping, and attendance-related inquiries. + Enter, maintain, and audit employee time, attendance, and personnel data in HR and payroll systems to ensure accuracy and compliance with established procedures. + Process timecard corrections, historical edits, PTO adjustments, and termination-related transactions, including final PTO payout calculations. + Partner with managers to validate and resolve routine timekeeping, attendance, and payroll-related issues. + Respond to employee questions regarding PTO, timekeeping, payroll, and other HR processes, delivering a high-quality customer experience. + Monitor HR and payroll systems to identify routine data discrepancies and ensure compliance with company policies and procedures. + Review, reconcile, and maintain HR and payroll records in accordance with established standards, timelines, and service expectations. + Identify issues in straightforward situations, apply established procedures to determine appropriate resolutions, and escalate more complex matters when needed. + Take ownership of assigned and escalated requests, ensuring accurate documentation, timely follow-up, and complete case resolution. + Collaborate with internal partners to support the effective delivery of HR and payroll services. Be part of something big

📌 Specialist, Time and Attendance (Pune)
🏢 XPO
📍 Pune