Job Description

The Functional Application Analyst - Concur and Deployment Solutions Applications is responsible for day-to-day functional administration, configuration support, audit support, testing support, issue triage, reporting support, and release support for Deployment Solutions-supported applications, with a primary emphasis on Concur Expense administration. This role supports smooth and productive travel and expense processes, policy compliance, financial accuracy, user support, and scalable Deployment Solutions application operations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

Concur Platform Management:

- Administer and maintain the Deployment Solutions Concur platform, including user access, groups, permissions, workflow support, configuration updates, and routine system maintenance.
- Collaborate with Deployment Solutions IT, finance, compliance, vendors, and other IT teams to troubleshoot technical or functional Concur issues.
- Stay informed about Concur updates and enhancements and support testing or adoption of relevant changes.

Expense Report Processing and Audit Support:

- Review and support processing of employee expense reports submitted through Concur, as assigned by Deployment Solutions IT or finance process owners.
- Verify receipts, coding, policy adherence,



and completeness of required expense documentation.
- Support Concur Audit and Verify processes, identify discrepancies or policy violations, and route issues for appropriate action.
- Support reconciliation of corporate credit card transactions and travel expenses where applicable.

Incident, Request, and User Support:

- Triage, investigate, resolve, or escalate ServiceNow tickets and Concur-related inquiries.
- Assist employees and Deployment Solutions users with Concur questions, troubleshooting, and how-to guidance.
- Support training materials, user guides, FAQs, and playbooks for Concur and other assigned Deployment Solutions applications.

Reporting, Testing, and Continuous Improvement:

- Generate or update Concur reports to track expense trends, identify issues, and provide operational insight.
- Support UAT, regression testing, release readiness, deployment checklists, and post-release validation.
- Identify recurring issues, rework drivers, or manual process opportunities and recommend improvements.
- Support functional administration for other Deployment Solutions applications or future supported platforms as assigned.
- Demonstrate a commitment to diversity, equity and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- All other duties as assigned.

📌 SAP Concur Functional Analyst (Enterprise Applications) (Pune)
🏢 EVERSANA
📍 Pune