Job Description

The Integration & Automation Analyst – Deployment Solutions IT supports Deployment Solutions scalability through integration monitoring, data validation, automation enablement, technical documentation, reporting support, AI readiness support, and technical issue analysis. This role helps reduce manual effort, improve system connectivity, strengthen reporting, and prepare Deployment Solutions IT for future automation and AI opportunities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

Integration and Data Support:

- Monitor and support Deployment Solutions-related application integrations, interfaces, extracts, imports, and recurring data flows as assigned.
- Troubleshoot integration issues, validate data movement, document exceptions, and coordinate escalation when needed.
- Maintain integration inventory, data flow diagrams, support runbooks, and technical process documentation.

Automation and Reporting:

- Identify manual processes that are candidates for automation, reporting improvement, workflow standardization, or self-service enablement.
- Support automation configuration, testing,



validation, and documentation under direction of Deployment solutions IT leadership.
- Develop or maintain operational reports, dashboards, data extracts, and metrics views as assigned.

AI and Knowledge Enablement:

- Support preparation of structured knowledge content, FAQs, playbooks, and documentation for future AI support use cases.
- Assist with testing AI-enabled support scenarios, knowledge ingestion readiness, and response validation where applicable.
- Partner with Deployment Solutions IT Operations to ensure controlled and approved documentation is used for AI-enabled workflows.

Technical Support Maturity:

- Create and maintain technical procedures, monitoring checklists, troubleshooting guides, and runbooks.
- Support root cause analysis for integration, data, reporting, and automation issues.
- Recommend improvements to reduce manual intervention and improve ongoing support reliability.
- Demonstrate a commitment to diversity, equity and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
- All other duties as assigned.

📌 Systems Integration & Automation Analyst (Pune)
🏢 EVERSANA
📍 Pune