Description

We are seeking a dedicated and customer-oriented individual for the Mega Walk-IN Customer Support Banking Process role. This position involves assisting customers with their banking inquiries and providing solutions to enhance their experience.

Responsibilities

- Provide excellent customer service by responding to inquiries and resolving issues related to banking products and services.
- Assist customers with account management, transactions, and technical issues via phone, email, or chat.
- Document customer interactions and maintain accurate records of customer feedback and service requests.
- Collaborate with team members to improve customer service processes and enhance customer satisfaction.
- Stay updated on banking products, services, and policies to provide accurate information to customers.

Skills and Qualifications

- Bachelor's degree in any field or relevant experience in customer support.
- Robust communication skills, both verbal and written, in English and Hindi.
- Proficiency in using computer applications and banking software.
- Ability to handle customer inquiries and complaints with empathy and professionalism.
- Basic understanding of banking processes and financial products.

Skills: Communication Skills, Problem Solving, Time Management, Banking Knowledge, Multitasking, crm software, Technical Support,



Customer Service

Experience: 1.00-3.00 Years

Education: Doctor of Public Health (DrPH), Doctor of Physical Therapy, Bachelor of Architecture (B.Arch), Bachelor Of Computer Application (B.C.A), Master OF Business Administration (M.B.A), Doctor of Psychology (Psy. D./D. Psych.), Master in Computer Application (M.C.A), Doctor of Veterinary Medicine (DVM), Bachelor of Applied Science (BAS), Bachelor in General Studies (BGS), Bachelor Of Technology (B.Tech/B.E), Doctor of Medicine (M.D/M.S), Master of Library & Information Science (MLIS), Doctor of Optometry, Bachelor of Business Administration (B.B.A), Doctor of Pharmacy (PharmD), Master of Public Administration (MPA), Masters in Technology (M.Tech/M.E), Bachelor of Dental Surgery (B.D.S), Doctor of Dental Surgery/Medicine (DDS/DMD), Bachelor of Commerce (B.Com), Doctor of Business Administration (DBA), Bachelor of Arts (B.A), Bachelor in Hotel Management (B.H.M), Post Graduate Diploma in Computer Applications (PGDCA), Doctor of Nursing Practice (DNP), PGDM, Bachelor of Education (B.Ed), Bachelor of Ayurvedic Medicine and Surgery (BAMS), Bachelor of Homeopathic Medicine and Surgery (BHMS), Post Graduate Programme in Management for Executives (PGPX), PGP

📌 Mega Walk -IN Customer Support Banking Process (Hyderabad)
🏢 Tech Mahindra
📍 Hyderabad