- Processing sales orders for the companys sales divisions.
- Developing documentation related to support.
- Planning inventory control.
- Arranging distribution of products.
- Solving problems in cases of product returns.
- Placing orders, processing return requests, and entering credits.
- Handling customer inquiries regarding product information, ordering procedures, special orders, pricing, quotes, problems, returns, and shipping.
- Communicating with customers about order status, any delays, or problems with their requests.
- Serving as a liaison with third-party delivery services to coordinate deliveries and resolve problems.
- Providing information and assistance as needed to inventory and warehouse personnel to expedite processing of damaged and defective merchandise.
- Performing additional duties as required or requested.

Desired Candidate Profile





- The candidate should possess minimum of 1-3 years of experience in an international process;specialization in Order Management is preferred.
- Should be a fast learner.
- The candidate should possess relationship management skills since the job will involve liaising with customers and US stakeholders.
- The candidate should have the ability to multitask, prioritize, learn more, and be adaptable.

Role: Account / Relationship Management - Non Voice

Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

Education

UG: Any Graduate

PG: Any Postgraduate

Skills: Order Management, Order Fulfillment, Sales Order Processing, Purchase Order, Relationship Management

Experience: 4.00-8.00 Years

📌 Order Management Professional (Bengaluru)
🏢 MSI services
📍 Bengaluru