- Processing Sales Orders for companys sales divisions
- Developing documentation related to support.
- Planning inventory control.
- Arranging distribution products.
- Solving problems in cases of return of products.
- Places orders, processes return requests and enters credits.
- Handles customer inquiries in the areas of product information, ordering procedures, special order information and pricing, quote information, problems, returns, shipping.
- Communicate to customers on orders status, any delays or problems with their requests.
- Serve as liaison with third-party delivery service to coordinate deliveries and resolve problems.
- Provide information and assistance as needed to inventory and warehouse personnel to allow for expeditious processing of damaged and defective merchandise.
- Perform additional duties as required and or requested.

Desired Candidate Profile

- Bachelors / Master Degree with a minimum of 1-4years of experience in international process,specialization in the Order Management is preferred.
- Should be a rapid learner.
- The candidate should have relationship management skills since the job will involve liasoning with customers and US stakeholders.




- The Candidate should have the ability to multi-task, prioritize and ability to learn more and be flexible.
- The candidate must have excellent interpersonal and communication (verbal written) skills with all levels of employees and management
- The candidate should have excellent PC skills and should be well versed with Microsoft Products like Excel,Word and Access (optional).
- This job may also require using various applications (Microsoft or others).
- Goal-oriented, motivated self-starter, with excellent organizational skills and Strong problem solving skills.
- Good follow up skills and Strong attention to detail.
- Ability to work effectively with other organizations and individuals at all levels with minimal supervisionand assumes accountability for issues until final resolution.
- Role: Back Office Operations
- Industry Type: BPM / BPO

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Back Office

Education

UG: Any Graduate

PG: Any Postgraduate

Skills: Order Fulfillment, Sales Order Processing, Purchase Order

Experience: 4.00-8.00 Years

📌 Order Management (Bengaluru)
🏢 MSI services
📍 Bengaluru