Job description

Role & responsibilities

- Processing sales orders for the company's sales divisions.
- Developing documentation related to support.
- Planning inventory control.
- Arranging distribution of products.
- Solving problems in cases of product returns.
- Placing orders, processing return requests, and entering credits.
- Handling customer inquiries regarding product information, ordering procedures, special orders, pricing,quotes, problems, returns, and shipping.
- Communicating with customers about order status, any delays, or problems with their requests.
- Serving as a liaison with third-party delivery services to coordinate deliveries and resolve problems.
- Providing information and assistance as needed to inventory and warehouse personnel to expedite processing of damaged and defective merchandise.
- Performing additional duties as required or requested.

Preferred candidate profile

• The candidate should possess minimum of 13 years of experience in an international process;

specialization in Order Management is preferred.

• Should be a fast learner.

• The candidate should possess relationship management skills since the job will involve liaising

with customers and US stakeholders.





• The candidate should have the ability to multitask, prioritize, learn more, and be flexible.

• Must have excellent interpersonal and communication (verbal & written) skills with all levels of

employees and management.

• Should have excellent PC skills and be well-versed with Microsoft Products like Excel, Word,

and Access (optional).

• Goal-oriented, motivated self-starter, with excellent organizational skills and strong problem-

solving skills.

• Valuable follow-up skills and strong attention to detail.

• Ability to work effectively with other organizations and individuals at all levels with minimal supervision and assume accountability for issues until final resolution.

• Flexible to night shifts is mandatory (9:00 pm to 6:00 am).

Role: Sales Support & Operations - Other

Industry Type: IT Services & Consulting

Department: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: Sales Support & Operations

Education

UG: Any Graduate

Skills: Order Fulfillment, Sales Order Processing, Purchase Order

Experience: 1.00-5.00 Years

📌 Order Management Associate (Bengaluru)
🏢 MSI services
📍 Bengaluru