Avant de postuler à un emploi, sélectionnez votre langue de préférence parmi les options disponibles en haut à droite de cette page.

Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.

Job Summary

Fiche de poste :

This position influences the development and implementation of Information Technology (I.T.) strategy, initiatives, and governing policies. He/She assembles detailed reviews of the enterprise and documents capabilities and conceives approaches to aligning technical solutions with business needs. This position assists in defining the direction for projects and solution architecture. This position plans and champions the execution of broad initiatives aimed at delivering value to internal and external stakeholders. He/She leverages data, technical, and business knowledge to drive the development of capability frameworks at portfolio and enterprise levels. This position is involved throughout the project life cycle with emphasis on the initiation, feasibility, and analysis phases.

Responsibilities

- Influences the development and implementation of Information Technology (I.T.) strategy, initiatives, and governing policies.
- Assembles detailed reviews of the enterprise and documents capabilities and conceives approaches to aligning technical solutions with business needs.




- Assists in defining the direction for projects and solution architecture.
- Supports I.T. leadership by planning and championing the execution of broad initiatives aimed at delivering value to internal and external stakeholders.
- Leverages data, technical, and business knowledge to drive the development of capability frameworks at portfolio and enterprise levels.
- Supports project life cycle with emphasis on the initiation, feasibility, and analysis phases.

Qualifications

Expertise in development and maintenance of

- Salesforce Developer Toolkit Service Cloud - Email2Case, Web2Case, Chat, SMS2Case, Phone2Case, CTI Vendors
- Salesforce Service Cloud - CRM Analytics & Service Business Processes ,Omnichannel, Knowledge, Case Routing, Queues
- Salesforce Service Cloud - Public Groups, ,User Group Assignments, sharing rules
- Automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts
- Using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas
- Experience with data updates / data migration using Data Loader and other Salesforce tools
- Robust experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs,

oath and Single Sign-On

- Strong experience with Salesforce Governor limits .

Preferred Skills

- Train and support end users on Salesforce functionality
- Understanding and working experience of the DevOps processes: migrate changes from development to QA to production environment

using ANT, Flosum or other industry leading tools

- Strong knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies
- Salesforce Certification: Admin, Platform Developer 1

Type De Contrat

en CDI

Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.

📌 Applications Architect (Salesforce) (Chennai)
🏢 UPS
📍 Chennai