Job DescriptionExperience: 1–3 Years
nWork Mode: Work from Office
nShift: US Time Zones
nWork Week: Rotational – Mon–Fri / Tue–Sat / Wed–Sun
nInterview Process: CD → Versant
nRole Overview
nWe are looking for a Tier 2 Customer Support Associate with 1–3 years of experience in customer service, international voice support, helpdesk, or recruitment support. The candidate will be responsible for providing high-quality customer support through inbound calls, emails, and chats, ensuring timely issue resolution and excellent customer satisfaction.
nRequired Skills
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- 1–3 years of relevant experience in Customer Support, International Voice, Helpdesk, Recruitment Support, or similar roles.n
- Excellent verbal and written English communication.n
- Comfortable handling customer interactions through voice, email, and chat.n




- Good technical aptitude and ability to learn new tools quickly.n
- Experience with ticketing systems; ServiceNow is preferred.n
- Basic knowledge of ERP systems, MS Office, and internet-based applications.n
- Strong customer-handling and problem-solving skills.n
- Ability to work under pressure and meet SLA/productivity targets.n

nCandidate Profile
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- Customer-focused and results-driven.n
- Positive attitude and quick learner.n
- Robust attention to detail.n
- Good team player.n
- Flexible to work according to business requirements.n
- Punctual and disciplined.n
- High level of integrity.n
- Comfortable working in US shifts and rotational work weeks.n

📌 Customer Support (Vasanthanagar)
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📍 Vasanthanagar